22bd Privacy Policy — How We Handle Your Data
We are committed to protecting your personal information. This policy explains what data 22bd collects, why we collect it, and how we keep it safe for every player in Bangladesh.
This Privacy Policy applies to all players who register or use the 22bd platform. By creating a 22bd account you confirm that you have read and understood this policy. If you do not agree, you must not use the 22bd platform.
22bd is an online gaming platform built for players in Bangladesh. To deliver our services — cricket betting, live casino, slots, crash games and fishing games — we collect and process certain personal information. We recognise that privacy matters to every user, and we handle all personal data responsibly, transparently and securely. This Privacy Policy explains in plain language exactly what information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights you hold over your own data.
22bd does not sell, rent or trade personal data. We do not share player information with third parties for their own marketing purposes. We collect only what is genuinely necessary to provide, secure and improve the platform. Where we do share data — for example with payment processors or KYC providers — we do so only under contractual terms that require those parties to protect your data to an equivalent standard.
Our Six Privacy Commitments
The core principles that govern how 22bd collects and protects your personal data.
SSL Encryption
All data between your device and 22bd is protected by SSL encryption. Your login credentials and payment details are never transmitted in plain text.
No Data Selling
22bd never sells or trades your personal information to any advertiser, data broker or third party for commercial gain. Your data belongs to you alone.
Access Rights
You can request a copy of all personal data 22bd holds about you at any time by contacting our support team at [email protected].
Right to Erasure
When you close your 22bd account you may request deletion of your personal data, subject to our legal obligation to retain certain compliance records.
Minimal Collection
We collect only data that is strictly necessary to operate your account, process payments and meet anti-money-laundering requirements.
Direct Contact
For any privacy question, reach us at [email protected]. We respond to all privacy requests within 72 hours.
1. Information We Collect
When you register a 22bd account, make a deposit or withdrawal, complete KYC verification, or contact our support team, you may provide the following categories of personal information:
- Identity information: your full legal name, date of birth, nationality and government-issued identification number such as your Bangladesh National ID or passport number.
- Contact information: your registered Bangladesh mobile number and, where provided, your email address.
- Financial information: mobile wallet identifiers (bKash, Nagad, Rocket or Upay numbers) or bank account details used for deposits and withdrawals, together with transaction histories.
- Device and usage information: IP address, device type, operating system, browser type, pages visited on the 22bd platform, session duration and game activity logs. This is collected automatically when you access the platform.
- Communication records: copies of emails or support messages exchanged between you and the 22bd support team, including any documents you submit during a KYC or dispute process.
We do not collect sensitive personal data such as religious beliefs, political opinions, biometric data or health information. All 22bd players must be at least 21 years of age at registration. We do not knowingly collect data from anyone under 21.
2. How We Use Your Information
22bd uses personal data only for specific, legitimate purposes directly related to operating the platform and the services we provide to players.
Account Operation
We use your identity and contact information to create and manage your 22bd account, process your deposits and withdrawals via bKash, Nagad, Rocket, Upay or bank transfer, and to authenticate your identity when you log in or contact support.
Compliance and Fraud Prevention
We use identity, financial and device data to comply with KYC and anti-money-laundering obligations, to detect and prevent fraud, to identify prohibited conduct such as multiple accounts, and to cooperate with lawful investigations by regulatory or law-enforcement authorities.
Platform Improvement
We use device and usage data — in aggregated, anonymised form wherever possible — to understand how players interact with 22bd, identify technical issues, optimise performance on mobile devices used across Bangladesh, and improve the overall gaming experience.
Communications and Support
We use your contact details to respond to support queries, send transactional notifications such as deposit confirmations and withdrawal receipts, and — where you have opted in — to send promotional communications about 22bd offers. You may opt out of promotional messages at any time by contacting support.
3. Payment Data and KYC Verification
22bd processes all payments in Bangladeshi Taka via bKash, Nagad, Rocket, Upay and bank transfer. When you make a deposit or withdrawal, 22bd receives a payment reference from the relevant provider confirming the transaction. 22bd does not store your full mobile banking PIN or bank account password. Payment data is used solely to credit your account, process withdrawals and maintain accurate transaction records for compliance purposes.
KYC verification requires you to provide identity documents such as your Bangladesh National ID card, passport or driving licence, together with proof of your registered mobile number and, in some cases, a utility bill or bank statement confirming your address. KYC documents are processed securely and retained only for as long as our legal obligations require. Access is restricted to authorised compliance personnel only.
4. Sharing Your Information
22bd does not sell or share your personal data for third-party marketing purposes. We may share your information with the following categories of party only to the extent strictly necessary for the stated purpose:
- Payment processors: bKash, Nagad, Rocket, Upay and bank partners receive only the transaction data required to process your deposit or withdrawal. These providers operate under their own privacy policies as regulated financial institutions in Bangladesh.
- KYC and identity verification providers: where 22bd uses a third-party provider to assist with identity verification, that provider receives only the specific documents and data points required for verification. They are contractually prohibited from using your data for any other purpose.
- Technology and infrastructure providers: companies that provide hosting, security monitoring or analytics services to 22bd may have limited access to platform data as part of their service delivery. All such providers are bound by data processing agreements restricting use of your data.
- Legal and regulatory authorities: where 22bd is required by law or by a lawful order from a competent authority to disclose player data — including in connection with an investigation into fraud or money laundering — we will comply with that requirement. Where legally permitted, we will notify the affected player before disclosing their data.
22bd will never share your personal data with advertisers, data brokers or any other commercial third party for targeting you with advertising or marketing content. This commitment applies whether your 22bd account is active, dormant or closed.
5. Cookies and Tracking Technologies
22bd uses cookies and similar tracking technologies to operate the platform, maintain your session when you are logged in, remember your preferences, and collect anonymous usage data to help us improve the platform experience. Cookies are small text files stored on your device by your browser. They do not contain executable code and cannot access other files on your device.
22bd uses three categories of cookies: (a) strictly necessary cookies required for the platform to function, which cannot be disabled; (b) functional cookies that remember your language and session preferences; and (c) analytics cookies that collect anonymised data about platform usage to help identify performance issues and popular features. 22bd does not use advertising or retargeting cookies. You can control non-essential cookies through your browser settings, though disabling functional cookies may affect your experience.
6. Data Security
22bd implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls restricting data access to authorised personnel on a need-to-know basis, regular security reviews of our platform infrastructure, and monitoring systems designed to detect and respond to unauthorised access attempts.
No security system is completely impenetrable. While 22bd takes all reasonable steps to protect your data, we cannot guarantee absolute security against every possible threat. In the event of a data breach that is likely to result in a high risk to your rights, 22bd will notify affected players as promptly as practicable and will take immediate steps to contain the breach and mitigate any resulting harm.
7. Your Data Rights
As a 22bd player you have the following rights over your personal data. To exercise any right, contact our support team at [email protected].
Right of Access
You may request a copy of all personal data 22bd holds about you. We will provide this within 30 days of receiving your request, free of charge for the first request in any 12-month period.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Changes to identity data may require re-submission of KYC documents.
Right to Erasure
You may request that we delete your personal data when you close your 22bd account. We will comply subject to our legal obligations to retain certain records — for example transaction records and KYC documents required under anti-money-laundering regulations.
Right to Restrict Processing
In certain circumstances — for example if you contest the accuracy of data we hold, or if you have objected to our processing — you may request that we restrict processing to storage only while the matter is resolved.
Right to Object
You have the right to object to our processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, in which case we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
8. Data Retention
22bd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Active account data is retained for the lifetime of the account and for five years following account closure. KYC and identity verification documents are retained for a minimum of five years following account closure in line with anti-money-laundering record-keeping requirements. Transaction records are retained for a minimum of five years from the date of each transaction. Support correspondence is retained for three years from the date of the last interaction.
When the applicable retention period expires, 22bd will securely delete or anonymise your personal data so that it can no longer be attributed to you as an identifiable individual. Anonymised or aggregated data from which you cannot reasonably be identified may be retained indefinitely for analytical and platform improvement purposes.
9. Minors and Under-Age Players
22bd is strictly for players aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If you are under 21, you must not use the 22bd platform or provide any personal data to us.
If 22bd becomes aware that it has inadvertently collected personal data from a player who is under 21 years of age, it will delete that data immediately, close the associated account, and return any deposits to the payment method used. If you are a parent or guardian and believe your child has registered a 22bd account, please contact us immediately at [email protected] so we can take prompt action.
10. Changes to This Privacy Policy
22bd reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered players via email or an in-platform message before the changes take effect. Your continued use of the 22bd platform following publication of a revised Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.
11. Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way 22bd handles your personal data, please contact our support team. We aim to respond to all privacy-related queries within 72 hours of receipt.
Email: [email protected] (plain text — not a clickable link). Please include your registered mobile number and a clear description of your privacy query or data rights request so our team can assist you promptly.
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