22bd Terms & Conditions — Please Read Before Playing

Each player may hold only one active 22bd account. Creating duplicate accounts is strictly prohibited and will result in the suspension of all associated accounts and the forfeiture of any balances held within them. 22bd uses your registered Bangladesh mobile number as your primary account identifier. You are responsible for providing accurate, complete and up-to-date information during registration and for keeping your account information current at all times.

KYC (Know Your Customer) verification is required for all players before processing a first withdrawal. 22bd may request KYC documentation at any stage, including at account registration, during routine compliance reviews, or when a withdrawal request is submitted. Required KYC documents may include:

• A valid, government-issued Bangladesh National ID (NID) card, passport or driving licence showing your full legal name and date of birth.
• Proof of your registered Bangladesh mobile number, which may include a screenshot of the mobile wallet (bKash, Nagad, Rocket or Upay) associated with your account.
• Proof of address, such as a recent utility bill, bank statement or government letter showing your name and address in Bangladesh, dated within the past 90 days.
• Any additional documentation that 22bd may reasonably require to comply with its anti-money-laundering (AML) obligations or to verify the source of funds used to make deposits.

22bd offers welcome bonuses, reload bonuses, seasonal promotions and other incentive programmes to eligible players. All bonuses are subject to the following general conditions, in addition to any specific terms published alongside each individual promotion:

• Bonuses are credited to your 22bd account automatically upon meeting the qualifying conditions stated in the relevant promotion. No manual claim is required unless explicitly stated otherwise.
• All bonus funds are subject to a wagering requirement (rollover) before they can be withdrawn. The applicable rollover multiplier is stated in each promotion's individual terms. Rollover requirements must be completed within the validity period specified; uncompleted rollovers result in forfeiture of the bonus balance.
• 22bd reserves the right to withhold, void or reclaim any bonus or bonus-derived winnings if it determines that the bonus was claimed fraudulently, in breach of these Terms, or by using multiple accounts.
• Bonuses cannot be transferred between accounts, exchanged for cash outside of the applicable wagering requirement, or applied to certain restricted game categories as specified in the promotion terms.
• Seasonal promotions tied to Bangladesh events — including BPL season, T20 World Cup matches, Eid, Pohela Boishakh and Victory Day — are subject to their own specific terms published at the time the promotion is made available.

22bd reserves the right to modify, suspend or withdraw any bonus or promotional offer at any time without prior notice, subject to honouring any commitments already made to players who have partially or fully satisfied the qualifying conditions of an active promotion.

The following conduct is strictly prohibited on the 22bd platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent account closure, withholding of balances pending investigation, and/or legal action where appropriate:

• Opening or operating more than one 22bd account, or assisting another person in circumventing the one-account-per-player rule.
• Using automated software, bots, scripts or any technical method to gain an unfair advantage on the platform, including in live casino games, sports betting markets or slot games.
• Attempting to launder money through the 22bd platform, including structuring deposits or withdrawals to avoid detection thresholds.
• Colluding with other players, dealers or any third party to manipulate the outcome of any game or betting market on the 22bd platform.
• Exploiting software errors, glitches or vulnerabilities in any 22bd game or platform feature to gain credits, winnings or any other benefit that would not have been received under normal operating conditions.
• Providing false, misleading or fraudulent information during account registration, KYC verification, bonus claims or any other interaction with 22bd.

22bd treats all suspected cases of prohibited conduct with the utmost seriousness. Where 22bd identifies conduct that appears to constitute a criminal offence under the laws of Bangladesh, it reserves the right to report the matter to the relevant authorities and to cooperate fully with any resulting investigation.

To the maximum extent permitted by applicable law, 22bd and its operators, directors, employees, partners and service providers shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from or in connection with your use of the platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or financial losses resulting from reliance on information provided on the platform. 22bd's total aggregate liability to any player in connection with these Terms, however arising, shall not exceed the total deposits made by that player to their 22bd account in the 30-day period immediately preceding the event giving rise to the claim.

22bd makes no warranty, express or implied, that the platform will be continuously available, error-free, or free from viruses or other harmful components. 22bd will use reasonable endeavours to ensure platform availability but cannot guarantee uninterrupted service, particularly during periods of scheduled maintenance, high traffic, or circumstances beyond its reasonable control, including but not limited to power outages, internet service disruptions, or third-party payment provider outages.

For all queries related to these Terms & Conditions, your 22bd account, deposits, withdrawals, bonuses or responsible gaming tools, please contact the 22bd support team by email. Support is available 24 hours a day, 7 days a week. Response times may vary depending on query volume, but 22bd aims to respond to all support emails within 24 hours of receipt.

Email: [email protected] (plain text — not a clickable link). Please include your registered mobile number and a clear description of your query in all support correspondence to enable the team to assist you efficiently.